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General conditions

Booking system
1. You are able to make online or telephone bookings. Both ways of booking are binding for you and for us, España Casas. 

Booking request and payment
1. España Casas will send a booking confirmation for each booking request.
2. After the booking has been made, you will have to settle 30% of the rental price within 5 working days. The balance has to be settled at least 60 days before the rental period starts. In case the booking is made within 60 weeks before the rental period starts, the rental price has to be settled at once. All payments have to be pay through bank transfer. Your payment statement and the booking confirmation together can be used as the rental contract.
3. The bank account number mentioned on the booking form needs to be used when paying the rental price. In case the rental amount is not received within 5 working days, España Casas has the right to cancel the reservation without any prior notice. Amounts that have already been paid will not be refunded. 

Extra costs and costs included in the rental price
1. Unless mentioned otherwise, water and electricity are included in the rental prices.

Cancellation by the tenant
1. Cancellations need to be reported to España Casas by telephone and in writing, and need to include the booking confirmation. Subsequently, España Casas will send a cancellation confirmation / invoice.
2. In case the booking is cancelled more than 40 days before the rental period starts, 25% of the total rental price will be invoiced.
3. In case the booking is cancelled within 40 days before the rental period starts, 50% of the total rental price will be invoiced.
4. In case the booking is cancelled within 15 days before the rental period starts, the full rental price will be invoiced. 

Cancellation by España Casas
1. In case the accommodation is not available for rent due to unexpected circumstances which España Casas cannot be held responsible for, after the booking has been made and confirmed, España Casas will offer the client another accommodation with similar or superior features, without reimbursement to the client or any extra costs for the client. 

Cancellation insurance
1. We always recommend taking out cancellation insurance, even if you book shortly before the rental period starts. Unfortunately, we are not able to offer you one. You can take care of both cancellation and travel insurance with your insurance agent. 

Liability of the renter
1. During your stay in the holiday accommodation, you as a renter are fully responsible for the accommodation, the interior and everything else that belongs to the rented accommodation, and possible damage to the property caused by you or your travel companions will have to be paid to the manager instantly entirely by you.
2. The tenant cannot be held liable for the possible consequences of burglary, loss of personal properties and any kind of damage, experienced by the renter in or around the accommodation, in the garden or in the (shared) swimming pool.
3. House rules are an indissoluble part of the rental contract and need to be strictly observed.
4. Upon departure the accommodation needs to be turned over in a reasonable condition, which means it needs to be broom clean. Everything in the accommodation needs to put back into the same place as it was found upon arrival. Tableware needs to be cleaned properly and put back into the right place. In case the manager/owner notices that (one of) the above mentioned rules (is) are not observed, he or she is entitled to charge extra (cleaning) costs to the renter.
5. The renter needs to put bedding on the beds, and is not allowed to use the beds without it. 

Complaints
In spite of the utmost care we pay to the service we offer, you might come up with a complaint. In case of an important complaint, you can contact the manager from your holiday destination. In most cases he or she is able to come up with a reasonable, acceptable solution, and you are still able to continue having a wonderful holiday. 

Internet
In case you are planning to use the internet; we cannot guarantee the quality of the internet connection. 

Final Cleaning
The accommodation needs to be turned over in a clean and tidy condition as mentioned in the house rules at all times (clean tableware in the cupboard, no left about household waste, clean barbecue, clean oven etc.). In case you fail to comply to these rules, you might not receive your full deposit back. 

Deposit
In case the accommodation is not turned over in a clean and undamaged condition and if, for example, the inventory or the accommodation is damaged or something is missing, you might not receive your entire deposit back. The deposit will be refunded within 8 days after departure. 

Water and electricity
In countries like Spain, failures in water and power supply are more common than in many other countries. Municipal and/or regional authorities can, for various reasons, decide to cut off or decrease the water and electricity supply. As a lessor, we cannot be held responsible for the caused damage. 

Noise
Renters are not allowed to cause any noise nuisance to the people in the area. They ought to respect the peace of their surroundings at all times. From 10pm until 8am, one needs to respect the nightly rest of his or her neighbours. 

Energy consumption and environment
If you leave the lights and air conditioning on night and day, the average energy consumption will increase. In order to keep your costs down and to save the environment, we advise you to take this into account.
 
Building activities, noise nuisance and environmental problems
Incidentally, unexpected building activities are taking place in the direct surroundings of the accommodation, or neighbours, church bells or farming tools are causing noise nuisance. We cannot be held responsible for this. Neither can we protect you against any environmental problems in your holiday area. 

Swimming pools
The shared swimming pool can usually be used from May till November. We, as a lessor, are not responsible for the cleaning of the swimming pool. In very few exceptional cases, the swimming pool has to be maintained, repaired or cleaned. We cannot be held responsible for possible inconvenience this may lead to.